Theresa serves as Manager of Staffing and Client Operations while also serving as a Care Manager for a select group of clients. In her role, she oversees caregiver scheduling and pay rates, supports many of the agency’s day-to-day operational needs, and helps keep the office culture lively—often acting as the team’s “office mascot” by organizing fun activities and celebrations for staff and caregivers throughout the year. She is passionate about creating a supportive and well-organized environment that allows the team to deliver exceptional care while enjoying the work they do. Theresa deeply admires caregivers’ compassion for the elderly and believes that for many caregivers, the work is truly a calling rather than simply a job. Theresa’s background includes extensive experience working in hospital settings and other care-focused roles centered on serving and supporting others. Outside of work, Theresa enjoys exploring new coffee shops and trying each café’s signature latte. She also loves taking daily walks with her dog Rookie.